1) Introduction

PhysioAI (“the App”, “we”, “our”) is a support tool for analyzing trends and improving understanding of musculoskeletal and structural issues, with the following main purposes:

1. Posture assessment to provide clear and easy-to-understand information through text, still images, and animations.
2. Exercise/movement program creation based on expert principles, research, and professional practice guidelines, delivered through text, audio, still images, and animations.
3. Progress comparison over time for posture and various movement patterns to support tracking and follow-up.
4. Content delivery to clients to support care and communication between service providers and clients.

By using the App, you (“User”) agree to these Terms. If you do not agree, please stop using the App immediately.

2) User Groups and Intended Use

PhysioAI is designed for use by qualified professionals/practitioners, such as physiotherapists, trainers, chiropractors, and movement specialists (“Practitioners”), to support professional practice.

However, the App may also be available to general users who are interested in muscle or posture concerns for personal use (“General Users”). General Users acknowledge that:

• The App’s assessments/recommendations are for basic self-care information and are not a medical diagnosis.
• You are advised to bring the App’s results to a qualified professional for interpretation or a more detailed evaluation.
• If you suspect an urgent/severe condition or any health risk, you should seek medical care / emergency services immediately.

3) No Medical Advice / Not a Medical Device / Not for Emergency Use

4) User Responsibility (Professional Responsibility)

• Practitioners remain solely responsible for exercise/program design, recommendations provided to clients, and any resulting outcomes.
• General Users are responsible for how they use the information and should consult a qualified professional if unsure or if symptoms require detailed assessment.

5) Client Consent Requirement (Important)

6) User Account and Security

You must keep your login information confidential and are responsible for all activities under your account. If you detect unauthorized access, notify us immediately.

7) Acceptable Use

You agree not to:

• Upload illegal, harmful, infringing, or inappropriate content.
• Use the App to harm any person.
• Misrepresent your qualifications or expertise.
• Hack, disrupt, reverse engineer, copy, or reproduce the App.
• Violate privacy/data protection laws or other applicable laws.

8) Subscription, Payment, and Refunds

Subscription terms/pricing are as shown during purchase.

• Direct payment to the Company: You may request a refund within 7 days from the date you first gain access, subject to the Company’s criteria and review.
• App Store/Google Play or third-party platforms: Refunds follow the platform’s policy, and the Company cannot control approval/denial decisions.
• In all cases: If a refund or payment cancellation is successfully processed, the transaction will be considered incomplete, and access/usage rights may be suspended or terminated.

9) Intellectual Property

All software, content, algorithms, designs, text, and components in the App are owned by PhysioAI under Benew Tech Co., Ltd. and are protected by law. You may not copy, modify, or distribute any part without written permission.

10) Service Changes and Updates

We may improve, modify, add/remove, or discontinue features. Continued use after changes constitutes acceptance.

11) Limitation of Liability

The App is a support tool and does not guarantee outcomes. PhysioAI is not responsible for:

• Practitioners’ clinical decisions or exercise/program prescriptions.
• Misuse of results or use beyond the intended scope for General Users.
• Damages caused by improper user data handling or unauthorized access to devices/accounts.

12) Suspension or Termination

We may suspend or terminate accounts that violate these Terms, especially misuse of client data without consent or illegal/harmful use.

13) Contact

1) Overview

This Policy explains how PhysioAI collects, uses, stores, and protects user data, including client data entered through Practitioners. By using the App, you agree to this Policy.

2) Data Roles (Controller / Processor)

• Practitioners/Clinics/Fitness centers act as the Data Controller for client data entered into the App.
• PhysioAI acts as a Data Processor / Service Provider to provide the App and support processing under the Controller’s instructions.

3) Information We Collect

From Users (Practitioners/General Users):

• Name, email, account details, login information
• Device and usage data (e.g., device model, OS, feature usage)

From Clients/Customers (when entered by Practitioners with consent):

• Posture images and AI analysis results
• Exercise/movement programs and Practitioner notes
• (If enabled) progress data such as completion, pain/feedback

4) Client Consent Requirement (Important)

5) How We Use Data

We use data to:

• Provide posture scanning/analysis and program creation features
• Maintain system security
• Provide customer support
• Improve App performance and system accuracy (using aggregated/anonymized data where feasible)

We do not sell or trade personal data.

6) Data Storage and Security

We apply appropriate safeguards (e.g., encryption in transit and at rest, access controls). Users are responsible for securing their devices and passwords. If a security incident occurs, we will respond appropriately and notify as required by law.

7) Data Sharing with Third Parties

We may share data with:

• Service providers necessary to operate the App (e.g., cloud, hosting, etc.), under data protection agreements
• Government authorities when legally required

We do not rent or sell personal data to third parties.

8) Cross-Border Data Transfers

Data may be processed or stored in other countries depending on our infrastructure and service providers. We apply safeguards required by applicable laws.

9) Data Retention and Deletion

Client data is retained until:

• The Practitioner deletes it
• The account is closed
• Deletion is required by law

10) Data Subject Rights

Clients/data subjects may request access, correction, deletion, or withdrawal of consent. In principle, Practitioners are responsible for fulfilling requests. PhysioAI will assist upon verified requests where feasible.

11) Children’s Privacy

The App is not intended for individuals under 18 unless supervised by a qualified Practitioner or a guardian with appropriate consent.

12) Changes to This Policy

We may update this Policy periodically. Continued use constitutes acceptance.

13) Contact